Privacy Policy

Privacy Policy

Last updated: 20/08/2024

1. Introduction
We attach great importance to the protection of your personal data. This privacy policy describes the types of information we collect, how it is used, the legal bases for its processing, and the rights you have regarding your data. personal.

2. Data Controller
The person responsible for processing personal data is: ARTISAN DU CRISTAL KLEIN (artisanducristal1980@gmail.com)

3. Data Collected
We collect the following data:

  • Identification data : name, first name, email address, telephone number.
  • Browsing data : IP address, browser type, pages visited, etc.
  • Cookies : We use cookies to analyze traffic, improve user experience and personalize content.

4. Purposes and Legal Bases of Processing
The data is collected and processed for the following purposes:

  • Improving user experience (legal basis: legitimate interest).
  • Sending newsletters and commercial offers (legal basis: consent).
  • Audience analysis and statistics (legal basis: consent via cookies).
  • Management of customer support requests (legal basis: performance of the contract).

5. Data Retention
We retain your personal data for the following periods:

  • Contact data : 3 years after the last interaction.
  • Analytical cookies : 13 months maximum.
  • Data relating to an order : 5 years after the closure of the customer account for legal reasons.

6. Sharing Your Data
Your data is only shared with essential service providers for the purposes mentioned, such as:

  • Web hosting.
  • Analytics tools (Google Analytics, etc.).
  • Newsletter sending platforms.

If data is transferred outside the European Union, we ensure that appropriate measures are in place, such as the European Commission's standard contractual clauses.

7. Your Rights
In accordance with the GDPR and French law, you have the following rights:

  • Right of access : You can request access to data concerning you.
  • Right of rectification : You can request the correction of inaccurate data.
  • Right to erasure : You can request the deletion of your data under certain conditions.
  • Right to restriction of processing : You can request that the use of your data be restricted.
  • Right to portability : You can receive your data in a structured, machine-readable format.
  • Right to object : You may object to the processing of your data for legitimate reasons or for commercial prospecting purposes.
  • Right to withdraw consent : If the processing is based on consent, you can withdraw it at any time.
  • Right to lodge a complaint with the CNIL : If you believe that your rights have not been respected, you can lodge a complaint with the CNIL ( www.cnil.fr ).

8. Cookies and Similar Technologies
We use cookies to collect browsing information. You can manage your preferences or disable non-essential cookies at any time via the consent banner or your browser settings.

9. Data Security
We implement technical and organizational security measures to protect your data against loss, unauthorized access, modification or disclosure.

10. Changes to This Policy
We may update this policy to reflect legislative or operational changes. Any changes will be posted on this page with the updated date.

11. Contact
For any questions regarding this policy or to exercise your rights, you can contact us at artisanducristal1980@gmail.com